COVID-19 - Balcons Stay

– YOUR GUARANTEES With Les Balcons  –



 strict health charter



Cancellation free of charges

30 days before your arrival


Full refund *


Dear customers, in a way for you to book your stay without any stress for the 2020/2021 winter season in one of our establishments, special measures have been taken

First of all, you can cancel without any fees your reservation up to 30 days before your arrival
Your stay will be fully reimbursed (*after deduction of the 50€ of administrative fees)

Then, about the risks that COVID19 is, we have taken special disposition that will guarantee you a full refund in case of one of those restriction would start up to the day before your arrival :

  • CLOSURE OF THE CHOSEN ESTABLISHMENT OR THE CHOSEN RESORT with impossibility to be relocated in one of the group establishment at the same date
  • LOCK DOWN OF YOUR LIVING PLACE with prohibition of moving decided by the authorities
  • Mandatory QUARANTINE when you arrive on French ground

If one of those measures would start during your stay, forcing you to go back home early, the not consumed night will be refunded

To make sure to be refunded in case of a diagnosed COVID 19 infection, we are offering you to subscribe to our cancellation insurance (4% of the total amount of the stay). With the usual causes of cancellation (death, serious disease…) this insurance has a COVID term allowing you to be fully reimbursed if one of the journey participant is tested positive to COVID19 30 days before the arrival.

We also want you to know that a strict health charter have been decided in every one of our establishments.

A noter que quelque soit le motif, toute annulation doit être notifiée par écrit auprès de la Centrale de Réservation (email confirmé par nos services ou courrier recommandé). Aucune demande d’annulation ne pourra être enregistrée par téléphone.
No matter what the reason is, every cancellation should be notified to our Reservation Service in a written form (email accepted, but the cancellation is confirmed only when you receive an answer. You can also send a letter). No cancellation request will be taken by phone.

For more informations, you can check our general renting conditions as well as the guarantees of the cancellation insurance