COVID-19 - Balcons Stay

Update 02/25/2021

Regarding the sanitary context, please find here the list of our opened establishments:

  • Les Balcons de Val Thorens
  • Les Balcons de La Rosière
  • Les Balcons de Val Cenis Le Haut
  • Les Balcons de Val Cenis Village

The residence Les Balcons de Belle Plagne will remain closed until an opening of the ski lifts has been decided by the government. The Alparena**** & Spa hotel and the Balcons Village*** Hotel will unfortunately remain closed for the entire 2020/2021 winter season.

Since ski lifts will not be in service, we offer you a 30% discount on your accomodation for all stays before the 6th of March and 20% discount for all stays after that date.
Discover here all the activities to do in Val Thorens, Val Cenis and La Rosière!

If you have a pending reservation, you can also choose to cancel your stay without any fee (out of eventual insurance fees) or to postpone your stay for the next season.

We are sincerely sorry about this situation and hope to welcome you soon in one of our residences.
Our team is at your disposal to answer your questions.

– YOUR GUARANTEES With Les Balcons  –

 

 

 strict health charter

 

 

Cancellation free of charges

30 days before your arrival

 

Full refund *

 

Dear customers, in order for you to book your stay for the 2020/2021 winter season in one of our establishments without any stress, special measures have been taken :

First of all, you can cancel without any fees your reservation up to 30 days before your arrival.
Your stay will be fully reimbursed (*after deduction of the 50€ of administrative fees).

Then, about the risks that COVID19 is, we have taken special disposition that will guarantee you a full refund in case of one of those restriction would start up to the day before your arrival :

  • CLOSURE OF THE CHOSEN ESTABLISHMENT OR THE CHOSEN RESORT with impossibility to be relocated in one of the group establishment at the same date
  • LOCK DOWN OF YOUR LIVING PLACE with prohibition of moving decided by the authorities
  • CLOSING OF THE FRENCH BORDERS and/or YOUR COUNTRY OF LIVING
  • Mandatory QUARANTINE when you arrive on French ground

If one of those measures would start during your stay, forcing you to go back home early, the not consumed night will be refunded.

To make sure to be refunded in case of a diagnosed COVID 19 infection, we are offering you to subscribe to our cancellation insurance (4% of the total amount of the stay). With the usual causes of cancellation (death, serious disease…) this insurance has a COVID term allowing you to be fully reimbursed if one of the journey participant is tested positive to COVID19 30 days before the arrival.

We also want you to know that a strict health charter has been applied in every one of our establishments.

No matter what the reason is, every cancellation should be notified to our Reservation Service in a written form (email accepted, but the cancellation is confirmed only when you receive an answer. You can also send a letter). No cancellation request will be taken by phone.

Moreover, the cancellation policy applied will be the one in force at the time the cancellation is requested.

For more informations, you can check our general renting conditions as well as the guarantees of the cancellation insurance.